January

Online auction platforms have accelerated the digital migration of the art market, which has traditionally been slow to embrace innovation. Whilst this may seem unsurprising amid the headlines of NFTs taking the art world by storm, it is all the more interesting that online auctions have driven the continued robust distribution of physical art.

by Garry Jones, CEO, NovaFori

This rapidly growing technology, therefore, gives us a glimpse of the future of fine art and collectibles, not by dispensing with the physical in favour of the digital, but by uniting the two in a more symbiotic ecosystem that better serves both those who collect works of art and those who facilitate their sale.

Online auctions in fine form

Leading auction houses such as Christie’s have now firmly embraced online auctions, with the pandemic accelerating uptake significantly since the early months of 2020. This has enabled auction houses to retain some semblance of business as usual amid the disruption caused by Covid-19, and now, nearly two years later, online auctions are expected to account for 25% of all art sales by the end of 2021.

Auction houses are clearly not looking backwards, not least because this digital migration of art sales has unlocked a much more extensive geographical and demographic customer base. Online auctions hold far more appeal among younger people, for instance, compared to the financial and environmental cost of travelling to an auction in person.

Moreover, the data-driven insights gained from the most innovative auction platforms empower those facilitating sales to make the most of these demographic shifts. Platforms equipped with a machine learning function, for example, can help auctioneers become attuned to the appetites of registered consumers based on their bidding history, enabling them to set pricing estimates more effectively.

NFTs: An auction(ed) token

While online auctions have helped keep the traditional art market relevant for new audiences, they also allow auctioneers to explore a new aspect of their business which is entirely online: Non-Fungible Tokens (NFTs). As a purely digital asset class, NFTs are only bought and sold via online marketplaces – and the burgeoning popularity of these once-obscure assets has thrust them into the limelight.

Indeed, institutional auction houses have now begun to heed the gradual increase in consumer confidence around this new breed of collectible. Following its landmark sale of digital artist Beeple’s ‘The First 5,000 Days’ in March 2021, Christie’s has now sold more than $100 million-worth of NFTs, not including the recent $29.8 million sale of Beeple’s ‘HUMAN ONE’ artwork.

Although some critics have decried the nascent NFT market as a bubble waiting to burst, such a fall in demand may in fact yield a slower, more sustainable level of growth which will facilitate the long-term maturity of the market. Thus, the outlook for NFT sales remains optimistic, and so too does the outlook for the online infrastructure which underlies it.

Growing, growing, gone?

Online auction platforms, therefore, retain considerable scope for growth, far beyond the pandemic which has accelerated the early stages of their development. In fact, a survey conducted in 2020 found that 56% of art buyers foresaw a permanent switch to digital sales. Considering the aforementioned benefits of online auctions for both buyers and facilitators of sales, it is easy to see why this would be so popular.

Moreover, platforms that facilitate online sales, whether the items themselves exist on a physical level or not, will remain viable precisely because of their usefulness for different types of auctions. Their rapid rise is by no means the death knell of the physical art market; it is instead part of the increasing convergence of the physical and digital worlds.

Finally, bridging the gap between the physical and the digital will only grow in importance as in-person auctions return in some form. These will most likely consist of hybrid events, where participants can attend online as well as in-person depending on their preferences. In the uncertain pandemic context, leveraging technology capable of delivering robust buyer and auctioneer experiences will be all the more critical and not just in the art world.

Businesses of every kind have been affected by the COVID-19 pandemic. The banking sector has not been immune: for some banks, the economic impact has been notably acute. In response, the move to online financial services has accelerated at a dramatic rate as a plethora of fintechs, so-called “neobanks” and non-traditional financial service companies, continue to expand their activities. As the payments phenomenon became truly global during the pandemic, Africa has emerged as a new FinTech hub.

by Manoj Mistry, Managing Director, IBOS Association

An increase in investment has led to African FinTech companies expanding their services across the continent. The potential is enormous, particularly in sub-Saharan Africa – a region that has traditionally suffered from limited access to financial services. As Africa’s largest economy with a population of nearly 210 million, Nigeria received more than 60% of Africa’s inbound FinTech investment in 2021. But over 50% of Nigerians do not yet have a bank account.

Last year, four African FinTech companies achieved unicorn status with $1bn+ valuations: OPay, a mobile-payments company, which raised funds from investors including SoftBank; Wave, a Senegal-based mobile money network; Chipper Cash, a peer-to-peer payments operator backed by Jeff Bezos; and Flutterwave, which offers payments services to businesses.

If the future of the banking sector in Africa seems promising, then open banking looks set to play a pivotal role, providing third-party financial service providers open access to consumer banking, transaction, and other financial data through application programming interfaces (APIs). As an open-source technology, it allows third-party developers, such as fintechs, to access data held by banks and to develop applications or services based on such data. Through this seamless connection of data, open banking enables customers to access products best suited to their needs, lowering costs, as well as facilitating innovation and inclusion.

Africa’s latent demand for open banking requires the banking sector to adopt fintech solutions. Some of that is already underway. In December 2020, Kenya’s Central Bank released its four-year strategy which highlighted Open Infrastructure as one of its main strategic objectives. In 2019, two large South African banks embraced open banking at the height of the pandemic. The number of South African banks offering open banking services has since grown to six. Meanwhile, South African and Nigerian start-ups TrueID and Okra, respectively, announced they had received significant funding to develop open banking infrastructure.

The UK and EU have already addressed the legislative challenge. At the heart of the Competition & Markets Authority (CMA) Order and the Second Payment Services Directive (PSD2) is customer consent. In Sub-Saharan Africa, the regulatory frameworks that are integral for the operation of open banking in the future, such as data protection laws, have largely yet to materialize.

Meanwhile, a significant part of the population remains unbanked or underbanked across much of the region. Taking South Africa as an example, a great opportunity exists for banks across the continent to become involved in open banking solutions, meeting the needs of the consumers and revolutionising the concept of African banking. African legislators, therefore, need to recognise the enormous potential that open banking creates to facilitate financial inclusion, especially its beneficial impact on access and affordability.

Low costs, accessible services, and an excellent customer experience have long been the core criteria consumers expect banks to meet. But, today they’re not enough. Good value is being overtaken by good values in the minds of many consumers, giving rise to an army of ‘ethical bankers’ who expect more and tolerate less from the financial institutions they partner with.

by Eelco-Jan Boonstra, Managing Director, EMEA, at Mambu

In a survey of more than 4,500 banked consumers globally, Mambu found that the majority (73%) are more likely to use banks that put purpose before profits. In fact, 58% are prepared to pay a premium for financial services that help the environment or local communities, suggesting an overwhelming shift in attitudes supporting Environment, Social and Governance (ESG) criteria not seen in the industry before.

So, how can banks effectively engage this tribe?

Who are ethical bankers?

One of the fastest-growing tribes with the loudest voices, almost half (49%) of ’ethical bankers’ is between 18 and 34. These younger generations account for the largest proportion of consumers globally and have growing spending power, making them particularly valuable customers that banks must cater for to future proof their business.

As consumers become increasingly aware of global issues, expectations of the brands and companies they associate with grow. Whilst this trend is being seen across a collection of consumer finance tribes, almost a third (31%) of consumers identify themselves as part of a cohort of ‘ethical bankers’ whose ethics, values and social responsibility drive their decisions – including spending and saving habits.

Young, well-educated and hungry to make a positive difference, these socially-conscious consumers prefer to pay for access to goods and services than ownership, valuing experiences over traditional assets. And they’re putting pressure on financial institutions to take responsibility for social and environmental issues at both a local and global level.

Service-specific needs

Banks must listen to customers in every cohort to understand what’s important to them or risk leaving them dissatisfied. For the ‘ethical bankers’ tribe, digital accessibility is key – with respondents in this group saying it’s important to be able to use an online or digital banking service to open new accounts (69%) and deposit cheques (51%).

They’re also on the brink of significant milestones possibly accelerated by the pandemic. For example, our research revealed that almost half (46%) of ‘ethical bankers’ have become more likely to buy their own homes over the past eighteen months. Offering seamless services that meet specific needs means financial institutions can add value and position themselves as trusted partners.

Make values valuable

Ethical banking services come at a cost, and it’s easy to assume that consumers won’t pay extra to make them viable. However, research shows, many are open to premium options as long as sustainable values are truly embedded across a business. And that’s where the hard work begins.

There’s no point in preaching about a commitment to solving social injustice or improving environmental outcomes if an action does not accompany it. Simply paying lip service is a waste of time and can erode trust in a brand, particularly amongst customers that prioritise purpose. Banks must be brave and put their money where their mouth is – and trust that customers will do the same.

Make it easy to stay

‘Ethical bankers’ are among the most spontaneous in their spending habits, with 42% describing their spending habits as spontaneous or very spontaneous. But this spontaneity comes with transience and demanding expectations of digital services.

A fifth (19%) of respondents in this tribe said they’ve switched banks in the past 18 months, with over two fifths (43%) claiming they’ve become more likely to make a change since the pandemic began. With services under scrutiny, banks must work harder to earn such custom. Their loyalty certainly shouldn’t be taken for granted. To prevent them from jumping ship in search of a better customer experience, banks should offer an unrivalled combination of tailored services and flexibility they won’t find elsewhere.

Taking social purpose seriously

Every bank claims to be customer-centric, and many are making concerted efforts to walk that talk. But consumer behaviours have changed, and expectations have risen. Banks whose plans for transformation are based on pre-Covid predictions risk being left behind by customers who have found new ways to manage their money during the pandemic.

Banks must take social purpose seriously if they want to survive. Rather than talking about products and services, they need to think about broader values aligning with those of their customers. To remain competitive in a post-pandemic world, they must shift their role from service provider to lifestyle partner – and this requires an intimate understanding of customers’ wants, needs and values.

Get it right and, instead of an expense, purpose can be part of the path to profit.

In today’s globalized environment, with regulatory demands and competition from FinTechs and others, institutions that cannot meet these challenges may not be viable in the long term.

by Nacho González, Blockchain Research Line Expert, Atos

Regulatory demands and competition from FinTechs, disruptors and others, especially in today’s globalized environment, are posing a long-term viability challenge to those institutions that cannot match these agile digitally focused organizations.

With the emergence of blockchain technology, a new revolution is underway: the industry is embarking on transformation, from operational processes to different business markets such as payment services, real estate, insurance, asset management, crowdfunding and lending to leverage the advantages it offers.

Blockchain is the first technology that offers a way to fully manage digital assets in a trusted, traceable, automated and predictable way. What distinguishes blockchain is that each ‘block’ is linked and secured using cryptography. Trust is distributed along the chain and relies on cryptography eliminating the need for a trusted third party to facilitate digital relationships and ledgers.

Enhancing digital finance processes

In the financial services ecosystem, the most significant business areas are clearing and settlement, trade finance, cross-border payments, insurance and anti-money laundering. This is where the Distributed Ledger Technologies (DLT) aspect of blockchain can be applied. In particular, we can point to the Australian Stock Exchange, which has since moved all of its financial asset management to a DLT platform.

Within clearing and settlement, we don’t currently have a common way forward regarding which stages of the lifecycle of a transaction (pre to post-trade, execution to settlement) can be encompassed by the blockchain. Looking at this practically, we continue to see holes such as information sharing with pre-existing legacy systems, compliance and regulatory concerns, along assets segregations. We need to address these issues before we can scale blockchain for such processes.

Yet in the financial processing industry, DLTs provide a compelling set of benefits:

• Traceability. Products and assets can be followed and scrutinized in live time. Once held in a ledger, the data is then immutable; access can be given by those who participate in the system/network, whilst preventing private information from being disseminated to any other sides. In addition, any additional asset data can be provided for use in various manners going with or going from the new owner.
• Clarity. Clear, easy to understand information regarding a transaction will help to encourage customer trust. Balancing transparency and privacy are integral features of blockchain. Identity is hidden within cryptography in the blockchain, therefore the connection of public key identities with individuals who use it is a hard connection to make. Combining this with the means of the data structure within a blockchain (in which a transaction is linked to a public key identity), allows for an unmatched level of transparency with privacy.
• Accountability. Within the chain of blocks, transactions are kept in sequence and indeterminably. This allows for accountability and auditability at every stage, not needing any outside players.
• Security. Every single transaction is verified by the network using cryptographic algorithms, assuring the authenticity and immutability of the information. The users have control over their own assets and transactions also using cryptography. Blockchain is therefore innately secure. Of course, there are theoretical scenarios where a blockchain can be counterfeit, for example modifying one single transaction in more than 51% of the network, but technical limitations make this scenario hypothetical, rather than a real threat to data integrity and immutability.
• Collaboration. DLTs enable each party to easily and securely share finance-related trade data. The level of collaboration (which information each party can share and who can access what) is determined by the configuration of the network/system, so this is a highly customizable solution easily adaptable to any regulatory, technical or functional requirement.
• Efficiency. Transactions are completed between involved parties with no intermediaries. Features like smart contracts provide automation of commercial actions, for example, cutting-edge initiatives such as Etch, an automated smart-contract based platform for wage management.

The beginning of the end of traditional banking?

Most key players in the industry have reacted to blockchain and are deploying DLT applications in their day-to-day operational processes and applying them to different services provided by institutions. These include JP Morgan Chase in the US (with its Blockchain Center of Excellence), Banco Santander in Spain (supporting initiatives such as RippleNet and Hyperledger or with We.trade trading platform deployment) or Mitsubishi UFJ in Japan (with the launch of a blockchain-based payments network).

The implementation and deployment of fully operational trusted and authorized interaction networks among corporations, B2B networks, service providers and financial institutions will be highly disruptive. This does not herald the end of the banking industry as we know it but blockchain, as part of widescale digital transformation, will add significant value. The question is whether traditional players are going to lead this transformation or new players will emerge.

The rapid growth of digital platforms is prevalent across the EU, where a variety of national and supranational regulators are having to pay much closer attention to the financial sector in which this new technology is being deployed.

by Manoj Mistry, Managing Director, IBOS Association

Digitalised banking networks are proliferating as traditional banking services are replaced by high levels of process automation and web-based services. Although such technological innovation in finance is not new, investment in new technologies has substantially increased in recent years and the pace of innovation is exponential.

Among the most notable areas of recent growth, there has been a significant rise in wealth management apps and digital platforms in Europe. Initially driven by younger users, who are more likely to be engaged with wealth apps, the enormous surge in interest has seen more than services for family wealth management as the profile of FinTech users gets older.

Typically, these apps are regulated by the Financial Conduct Authority (FCA) in the UK, and its counterparts in different EU member states. They use Open Banking: the sharing of financial information electronically, securely, and only under conditions to which the customers agree and approve. But inevitably, this surge in FinTech and digital platforms across the EU means that their future use will be driven as much by regulation as by technology.

In March 2018, the European Commission (EC) adopted an action plan on FinTech to ‘foster a more competitive and innovative European financial sector’. The action plan set out 19 steps that the EC intended to take to enable innovative business models to scale up at EU level, to support the uptake of new technologies such as blockchain, artificial intelligence and cloud services in the financial sector, and to increase cybersecurity and the integrity of the financial system.

This was followed by a digital finance package, which the EC adopted in September 2020. This includes a digital finance strategy, legislative proposals on crypto-assets and digital resilience, and a renewed retail payments strategy. Its overall goal is to create a competitive EU financial sector that ‘gives consumers access to innovative financial products, while ensuring consumer protection and financial stability’.

However, the digital finance strategy is only a staging post on the road to further regulation. In September 2021, the European Banking Authority (EBA) published a report on the use of digital platforms in the banking and payments sector in EU.  Although the report outlined steps to enhance the monitoring of market developments, it stopped short of identifying any immediate need for specific legislative changes to be introduced.

But as EU regulators, such as the EBA, become far more active in identifying potential systemic risks posed to financial institutions and individual risks posed to their customers and clients, as well as to financial stability, they will have to regulate accordingly. In drafting legislation at an EU-wide level, and at a national level in each member state, consideration needs to go beyond affording consumers access and ensuring their protection, as well as maintaining financial stability. Regulators will also need to strike a careful balance between regulatory intervention and technological freedom.

In practice, this will of course necessitate creating regulations that are designed to increase transparency, mitigate risks and to guarantee sufficient protection. But while consumer protection must remain paramount, regulators must also ensure that new regulations do not frustrate or impede the pace of technological evolution.

The use of technology in financial services is highly competitive. Just as the EC’s proposed legislative initiatives to govern digital services and content in the EU, namely the Digital Services Act (DSA) and the Digital Markets Act (DMA), aim ‘to establish a level playing field to foster innovation, growth, and competitiveness, both in the European Single Market and globally’, the same must also apply in financial services regulation. The EBA must therefore ensure that new regulations do not hinder the capacity of digital platforms operating in the EU to compete effectively in global markets.

For several years, the financial sector across the world has been undergoing a digital transformation. In a socially distanced world, the pandemic created more opportunities to innovate new digital financial services, while also uncovering the gaps in the Indian financial system, such as the inaccessibility of credit to Micro, Small, and Medium Enterprises (MSMEs). MSMEs are vital cogs in the growth engines of the Indian economy, contributing to about 30% of the GDP.

by Lalit Mehta, Co-founder & CEO, Decimal Technologies

However, during the pandemic, numerous MSMEs have suffered due to the absence of access to credit. The MSME credit gap approximately amounts to a monumental $240 billion due to traditional institutions’ lack of flexibility and their inability to effectively leverage the available user data and viably reach the semi-urban and rural areas.

This, however, is not just a problem, but also an opportunity. There is immense potential in the MSME segment for banking institutions as they keep adopting digital and tech innovations. As we step into the year 2022, let’s look at how this opportunity might play out within the financial sector.

Open Banking

Open banking is a solution that is emerging as a way to completely transform the way credit is disbursed, making it more suited to the financial situations of MSMEs. Open banking refers to a system where banks and other financial institutions allow third parties, such as fintech companies, to access user data via secure Application Program Interfaces (APIs). Not only can the APIs enable fintech partners to build new services that are more efficient and accessible, but also allow traditional financial institutions to offer experiences fit for the digital age.

Open APIs have the capability to help financial institutions digitise the process of lending and address the growing credit demand. They can also help with some much-needed customisation in the offerings, thereby catering to specific needs that might not be addressed in their entirety by a single legacy product. Artificial Intelligence (AI)-based solutions offer flexibility that suits the borrowers’ needs that might not always be feasible for traditional processes to identify or address.

Risk Assessment

The value of approved and disbursed loans is mainly determined by how an individual or business is likely to pay it back. This is why risk assessment, or determining how likely an individual is to default is critical for the entire sector, and this is where AI and Machine Learning (ML) can change the game. The AI/ ML components employed by FinTech firms can match the customer with the lender without minimal to zero manual intervention, solving one of the key problems of the lending industry- that of risk assessment. This is done with the assistance of detailed, user-friendly credit assessment memos which allow lenders to practice controlled yet faster risk assessment.

With the help of AI and ML, banks can understand how an individual’s or a company’s recent financial behaviour deviates from past behaviour, and therefore get early insights into potential causes of concern. In this scenario, having early insights enables financial providers to take action with a relevant response – i.e., reassessing the approved loan amount or declining a loan.

Maximising Profits

For years, banks and other lenders have been using computer systems to automate more and more of the loan process. With the massive growth witnessed by businesses on the back of new-age technology, many institutions are now trying to fully automate the process. Adoption of AI results in an enhanced borrower experience and assists in making informed decisions with utmost certainty. It eliminates administrative expenses and delays to maximize the amount of profit for every loan created. Removing human bias, decisions will increasingly be based on verified customer data like their monetary status and accuracy, giving little room for error and helping businesses focus on other aspects of the lending process that still require human attention.

The banks will also have the liberty to consider a more proactive approach towards the onboarding of new customers. During the loan application phase, AI and ML are often used to anticipate credit needs by analyzing credit line usage and understanding historical data patterns. For instance, an agricultural business is likely to have seasonal credit needs; these needs can be modelled to understand typical versus atypical patterns.

Better Banking Experience

An increase in the integration of AI and ML will also mean the elimination of human intervention. Decisions made by humans are almost always influenced by biases which may end in either a poor experience for the customers or losses in terms of loan frauds for financial institutions. AI-driven tools run the available data against a group of rules to work out the borrower’s acceptability, thereby speeding up the process, and also ensuring security for the institution.

By understanding how a company’s recent financial behaviour deviates from past behaviour, banks can detect or create opportunities for expanding their business relationship with the customer – or get early insights into potential causes of concern. In both these scenarios, having early insights enables financial providers to take action with a relevant response – i.e., extending credit proactively or declining a loan.

Conclusion

2022 is set to witness a further increase in the adoption of AI and ML. This will lead to a bridging of the credit gap that the MSMEs are suffering from, resulting in further bolstering of the economy. This will also exponentially enhance customer experience while cutting down on the risks. This New Year will be a better year for banking.

Instant payment processing is expected by today’s customers and clients, and as the world of business adapts to hybrid work, there is no better way to meet this need than with cryptocurrency. Cryptocurrencies allow businesses to make secure, instantaneous transactions while eliminating the middleman.

by Gabby Baglino, Digital Marketing Specialist, Bryt Software

This keeps everyone’s data safe and reduces transaction fees — and those savings can go toward growing the business rather than paying for unnecessary charges. Let’s take a closer look at why cryptocurrency is key to hybrid and remote work and the powerful new technology that makes it possible.

What is blockchain technology?

A blockchain is a public ledger that contains data from anywhere in the world. This entirely digital database is shared across a network that can include everyone in a company’s workforce, no matter where they’re physically located.

By decentralizing the information, this revolutionary technology ensures the security of financial transactions. When using the blockchain, no third parties are necessary.

Unlike a traditional database, the blockchain collects data and stores it in blocks. When one block is filled with data, it’s closed and linked to the previous block in the chain. Simply put, the blockchain is a chain of digital blocks, and once a block is closed the information it contains cannot be altered or deleted.

In the case of cryptocurrencies like Bitcoin, the blockchain’s decentralized nature allows it to be used as a storehouse of transaction information. All users have collective control over the data, and the changes are irreversible.

Financial transactions can be made securely among an unlimited number of team members located anywhere in the world. And when businesses need to store sensitive transaction information, the data records are protected from any kind of update, deletion, or destruction.

How businesses benefit from using cryptocurrency

Many business owners encourage crypto usage in everyday transactions. Let’s take a look at some ways that this type of transaction benefits small businesses and enterprises alike.

1. It’s more secure

Identity theft can lead to significant personal as well as corporate loss. When you make an online payment, you’ll need to enter credit card information. Your sensitive data is then sent through channels and stored in databases where it may be the target of a cyberattack.

Hackers can gain access to your account details and use them for unauthorized transactions even if your credit card numbers aren’t compromised.

The identification process made possible by the blockchain allows all your personal data to be encrypted in a single place and kept safe by advanced cryptography. With this method, identification is faster and more secure than it would be going through third parties that may be vulnerable to attack.

2. Smarter use of funds

Dependency on third parties can be a challenge for businesses that want to use their finances to expand. Lack of resources and external pressure can get in the way of taking appropriate and timely financial actions.

Though they may have plenty of great ideas, enterprises often cannot expand the way they want due to the lack of funds or the freedom to do what they want with their money. With blockchain technology, businesses have the liberty to use their finances effectively because they have direct access to their money.

3. No dependency on third parties

Cryptocurrency’s ability to allow businesses to avoid the middleman is a primary reason why cryptocurrency is attractive for companies of all sizes.

When a business depends on banks or other payment gateways, each transaction comes with a percentage fee, usually between 1% and 4%. Transaction fees can add up quickly, particularly for larger corporations. This can reduce the efficiency of the business in the long run.

Transaction fees can be crippling for smaller businesses, so it’s natural for small to midsize businesses to turn to cryptocurrency for relief. With blockchain technology, businesses can transact with global markets with little concern about exchange rates and processing fees.

Thanks to the technology, buyers and sellers can now communicate with each other directly without having to go through a bank. As a result, many businesses can afford high discounts to draw customers who can pay using cryptocurrency.

A study conducted in 2020 reports that 40% of customers who pay using digital cryptocurrency are new to the sellers. Clearly, the adoption of cryptocurrency as a mode of payment has increased the client base for many enterprises.

Cryptocurrency and the hybrid work era

As industries find ways to adapt to the explosion of work from home (WFH), the importance of paying employees in cryptocurrency has become central to the conversation. Thanks to remote work, businesses can cultivate hybrid teams, recruiting the best talent from anywhere in the world to work virtually with their in-office team members.

As fiat currencies are subjected to inflation and processing fees, among other things, cryptocurrencies make it easier for companies to pay their employees. When the employees get a combination of digital and fiat currencies as payment, they can later convert the crypto into fiat. 

Workers who are paid in cryptocurrencies have more control over their cash. And since the process uses effective encryption via blockchain technology, hackers have no access to sensitive data.

As hybrid work has become established, digital payment methods are also becoming acceptable in modern society. As an entirely online mode of payment, cryptocurrency offers an advantage over other payment methods with convenience as well as security.

Remote work isn’t going away anytime soon. As hybrid work cements its place in the world of work, digital currencies ensure that businesses run smoothly by offering the best solution to conduct transactions. Hybrid work and cryptocurrency will go hand-in-hand for data security and ease of use in the coming years.

Buy Now Pay Later (BNPL) has seen a surge in growth since the start of the pandemic, but in order for the BNPL industry to sustain its development, it must be underpinned by comprehensive technology designed to optimise experience both for the merchant and the customer.

by Tom Myles, Chief Technology Officer, Deko

The most influential technology for business has been the rise of AI, machine learning and big data, having now permeated almost all sectors. Indeed, recent research highlights the key role that AI is expected to play in the future of fintech as a whole, with two-thirds of fintech firms predicting it to have more impact on the sector than any other tech in the next five years. As for BNPL products in particular, a forecast market of £26.4 billion by 2024 would mean it more than doubling in three years, so there is huge growth potential for AI to help unlock.

Payment optimisation

Lenders can use AI and machine learning to extract more value from BNPL platforms. Machine learning models, for instance, are built on data, and payments systems generate large quantities of data from which potential lenders can gain insights into consumer behaviour.

These data-driven decisions can streamline the process of matching the right lender to the right buyer at the right time, which will be all the more useful for unlocking the potential of platforms that operate on a multi-lender, multi-product basis. AI and machine learning models can match consumers to the right member of a multi-lender roster, enabling an increased provision of credit for consumers.

Delivering a rewarding experience for consumers is just as important as the flexibility of the financial technology involved, as increasingly tech-savvy consumers continually elevate the minimum standard of the online experiences in which they are prepared to engage. In particular, consumers are increasingly reticent to engage in elongated sign-up processes and demand a mobile-first approach. Offering a visibly streamlined, omnichannel payments process will therefore prove to be a vital differentiator in an ever more competitive market.

Moreover, empowering consumers and lenders to make more streamlined transactions will also be beneficial for merchants. AI-enabled technology will enhance the flexibility of retail finance products, enabling platforms to process more transactions at a higher pace. This, combined with reduced rates of basket abandonment, will help retailers increase their sales volume.

Fraud prevention

While merchants may relish the prospect of driving more sales, machine learning can also support them in another critical area that may be somewhat sobering to consider. As commerce continues to migrate online, the threat of fraudulent transactions looms larger than ever.

Leveraging AI and machine learning means that payment platforms can learn to recognise patterns in consumer behaviour, based on analysis of the data generated from previous transactions, so even the smallest changes in behaviour can be identified. These data-driven insights will enable automated flagging of potentially risky transactions, which will reliably protect merchants, lenders and consumers from fraud.

Automating this process is vital in a world where online fraud is increasingly sophisticated. An older, rules-based model might be able to test for numerous different types of fraud that have been recorded previously, but the system would remain vulnerable to as yet undetected types of fraud.

Future of FinTech

Using technology both to streamline payments and to prevent fraud will require FinTech platforms to strike a delicate balance. Security is of course vital, but rigorous fraud prevention processes should not come at the expense of a streamlined, speedy checkout from the user’s point of view. Indeed, for fintech platforms as well as for users, improved security and streamlined payment processes will ideally go hand-in-hand.

FinTech firms must therefore invest due consideration as well as resources into AI-enabled functionality for their platforms. And this investment has already proven well worth making. Given the benefits for both merchants and lenders, it is perhaps unsurprising that 83% of financial services professionals agreed that “AI is important to my future company’s success”. Indeed, these forward-thinking technologies and firms are integral to the development of the payments sector.